Fence Depot LLP Policies & Procedures

• Shipping Policy
• Cancellation Policy
• Return Policy
• Privacy Policy

Shipping Policy

It is the customer's responsibility to be available at time of delivery to inspect the shipment for damaged material or missing packages. If you will not be accepting the delivery please make sure your representative is familiar with these procedures. Orders that include residential delivery will be called from their local shipping terminal to arrange delivery, however we cannot guarantee any particular day or time.

The customer or representative of the customer must be present to unload the truck. Larger orders may be delivered on pallets; these should be broken down and unloaded by hand if a fork lift is not available. The delivery driver is only required to move the packages to the end of the truck. The customer must move the fencing, gates, and accessories from the truck and store them in a dry and cool place until installed. It is advised to have at least two people to assist at the time of delivery.

Do not refuse shipment without first receiving written permission from Fence Depot LLP. In most cases this will be treated as a return; restocking fees and return shipping charges will apply.

Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. Once your order leaves our facilities it is the responsibility of the delivering carrier. Damage discovered after delivery must be reported directly to the carrier immediately as concealed damage. This type of claim must be done promptly as most carriers will not consider claims after a certain date from delivery. They may want to inspect packages, goods and all shipping containers before a claim can be made. After inspection, the carrier will provide you with all of the proper paperwork needed to file a claim. This paperwork should then be forwarded to Fence-Depot so your claim can be processed. The replacement of your lost or damaged materials will be expedited during the claim process for your convenience. Do not deduct losses from your Fence Depot LLP invoice while awaiting replacement material.

Fence Depot LLP will assist you in every way possible to collect loss or damage claims from the carrier. There is no cost to the customer to replace lost or damaged items as long as the aforementioned policies are followed. However, we are not responsible for cost of replacement materials or the freight charges for shipping of the replacement parts or materials if the policies above are not adhered to. Ultimately, this is the responsibility of the carrier and we will make every attempt to recover missing or damaged items for you.
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Cancellation Policy

Cancellations for standard orders must be made within 48 hours in writing and must include a copy of your original invoice. Any customer that wishes to terminate their obligation to purchase after the grace period is subject to a 10% charge. Orders that involve custom fabrication cannot be canceled and the full invoice price must be paid. If an order is canceled after shipment, it will be considered a return and is subject to those policy terms.
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Return Policy

We sell only the highest quality fencing in the industry and make every effort to assure our customers are satisfied with our products and services. On the rare occasion that a product needs to be returned it will be subject to a minimum 25% restocking fee. Since all items are paid in full at the time of shipping, customers will receive a refund less the restocking fees and shipping charges.

All items returned must have the written consent of Fence Depot LLP along with a return merchandise authorization (RMA) number. To obtain a RMA number we must be contacted within thirty days of delivery and all material, packaging, and documentation have to be in original condition. All returned merchandise is inspected upon return and necessary adjustments will be made to your refund amount. Custom orders, damaged material, or used fencing is nonreturnable. Return shipping charges are the sole responsibility of the customer.
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Privacy Policy

Effective 1/1/03

Our Commitment To Privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on the Fence Depot LLP website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by emailing us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:
Should you have other questions or concerns about these policies, please contact our offices at (800)760-5170 or send us an email to webmaster@fence-depot.com.
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