It is the customer's responsibility to be available at time of delivery to inspect the shipment for damaged material or missing packages. If you will not be accepting the delivery please make sure your representative is familiar with these procedures. Orders that include residential delivery will be called from their local shipping terminal to arrange delivery, however we cannot guarantee any particular day or time.
The customer or representative of the customer must be present to unload the truck. Larger orders may be delivered on pallets; these should be broken down and unloaded by hand if a fork lift is not available. The delivery driver is only required to move the packages to the end of the truck. The customer must move the fencing, gates, and accessories from the truck and store them in a dry and cool place until installed. It is advised to have at least two people to assist at the time of delivery.
Do not refuse shipment without first receiving written permission from Fence Depot LLP. In most cases this will be treated as a return; restocking fees and return shipping charges will apply.
Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. Once your order leaves our facilities it is the responsibility of the delivering carrier. Damage discovered after delivery must be reported directly to the carrier immediately as concealed damage. This type of claim must be done promptly as most carriers will not consider claims after a certain date from delivery. They may want to inspect packages, goods and all shipping containers before a claim can be made. After inspection, the carrier will provide you with all of the proper paperwork needed to file a claim. This paperwork should then be forwarded to Fence-Depot so your claim can be processed. The replacement of your lost or damaged materials will be expedited during the claim process for your convenience. Do not deduct losses from your Fence Depot LLP invoice while awaiting replacement material.
Fence Depot LLP will assist you in every way possible to collect loss or damage claims from the carrier. There is no cost to the customer to replace lost or damaged items as long as the aforementioned policies are followed. However, we are not responsible for cost of replacement materials or the freight charges for shipping of the replacement parts or materials if the policies above are not adhered to. Ultimately, this is the responsibility of the carrier and we will make every attempt to recover missing or damaged items for you.